Troubleshooting

If you are having troubles with the Backup Utility and or Firestreamer-RM, check for error messages in the following locations:

• The Backup Utility's logs. Open the Backup Utility in the Advanced mode, click Tools in the top menu bar, and then click Report. The log files are usually located in C:\Documents and Settings\<UserName>\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data.
• Application and System event logs. See How To View and Manage Event Logs in Event Viewer in Windows XP.
• Work Queue and Operator Requests in the Full view of Removable Storage.
• The Activity tab of the Firestreamer-RM Control Panel.
• The Firestreamer-RM log files for scheduled backup tasks.

Specific Issues

• Incompatible Third Party Software
• Media is Not Detected
• Firestreamer-RM Device Driver is Not Accessible

See Also

• BD, HD DVD and DVD
• HDD and Flash Memory
• Iomega REV
• File Media
• Automated System Recovery (ASR)
• Tips and Tricks
• Frequently Asked Questions
• Firestreamer-RM Messages